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27 Jul. 2017 Posted by A List Apart in External

Practical User Research: Creating a Culture of Learning in Large Organizations

Enterprise companies are realizing that understanding customer needs and motivations is critical in today’s marketplace. Building and sustaining new user research programs to collect these insights can be a major struggle, however. Digital teams often feel thwarted by large organizations that are slow to change and have many competing priorities for financial investments.

27 Jun. 2017 Posted by Six Revisions in External

5 Ways Web Design Impacts Customer Experience

Web design is one of the most important parts of any Internet marketing strategy.

It has a huge impact on the digital customer experience in several different ways. Your site’s aesthetics, usability, any other crucial factors are essential to your company’s long-term online success.

But how dramatically does it actually impact your bottom line?

In this post, we’ll take a look at five major aspect of web design and how you can improve all of them.

1. Appearance

27 Jun. 2017 Posted by A List Apart in External

Team Conflict: Four Ways to Deflate the Discord that’s Killing Your Team

It was supposed to be a simple web project. Our client needed a site that would allow users to create, deploy and review survey results. Aside from some APIs that weren’t done, I wasn’t very worried about the project. I was surprised that my product manager was spending so much time at the client’s office.

Then, she explained the problem. It seemed that the leaders of product, UX and engineering didn’t speak to each other and, as a result, she had to walk from office to office getting information and decisions.

6 Jun. 2017 Posted by A List Apart in External

Color Accessibility Workflows

A note from the editors: We’re pleased to share an excerpt from Chapter 3 of Geri Coady's new book, Color Accessibility Workflows, available now from A Book Apart.

The Web Content Accessibility Guidelines (WCAG) 2.0 contain recommendations from the World Wide Web Consortium (W3C) for making the web more accessible to users with disabilities, including color blindness and other vision deficiencies.

30 May. 2017 Posted by A List Apart in External

The Mindfulness of a Manual Performance Audit

As product owners or developers, we probably have a good handle on which core assets we need to make a website work. But rarely is that the whole picture. How well do we know every last thing that loads on our sites?

16 May. 2017 Posted by A List Apart in External

Web Maintainability Industry Survey: How Do We Maintain?

A note from the editors: As a community, we can learn so much from discovering what other developers are doing around the world. We encourage everyone to participate in this very brief survey created by Jens Oliver Meiert. Jens will share the results—and an updated guide to web maintainability based on the findings—in a few weeks.

How often do we consider the maintenance and general maintainability of our websites and apps? What steps do we actively take to make and keep them maintainable? What stands in the way when we maintain our and other people’s projects?

9 May. 2017 Posted by A List Apart in External

Fait Accompli: Agentive Tech Is Here

A note from the editors: We’re pleased to share an excerpt from Chapter 2 of Chris Noessel's new book, Designing Agentive Technology, AI That Works for People, available now from Rosenfeld Media. For a limited time, ALA readers can get 20% off Chris's book by using the code 'ALADAT' on the Rosenfeld Media site.

2 May. 2017 Posted by A List Apart in External

User Research When You Can’t Talk to Your Users

It’s not breaking news to say that the core of UX, in a vacuum, is talking to your users to gather insights and then applying that information to your designs. But it’s equally true that UX does not happen in a vacuum. So what happens when you don’t have the budget or the timeline to run user tests, card sorts, or stakeholder interviews? What should you do when your company doesn’t want you bothering the paying customers who use their software? In short, how do you do UX research when you can’t get direct access to your users?

18 Apr. 2017 Posted by A List Apart in External

Focus on What You Do Best and Outsource the Rest

With consumer expectations growing year after year, high quality web design and development services are in top demand. If you want to be the one to deliver those high-end results, then you’ll need to focus on playing to your strengths and be comfortable entrusting everything else to others.

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