These Standard Terms apply to the supply of all products and services by GNOVUS, unless we otherwise agree in writing.
We accept orders and instructions only on the basis that those instructing us do so as principals and are liable directly to us for payment of our account.
We may, as your agent, directly or through an intermediary ask another contractor ("Third Party Contractor") to carry out some or all of any work which you instruct us to carry out for you. We shall pay the charges of Third Party Contractors on your behalf and recharge them to you with our own fees. We will take all reasonable care in selecting and instructing a Third Party Contractor. However, we have no control over the activities of a Third Party Contractor and therefore accept no responsibility for the services provided to you by that Third Party Contractor or for any errors or omissions in its work or products.
We provide services only on the basis that those instructing us give us all proper, necessary and timely instructions, authority and information (including the execution of all documents required) to enable us to undertake lawfully and effectively the business instructed, and that those instructing us indemnify us accordingly.
We accept material for printing and/or publication on the basis that those submitting the material are responsible for ensuring it is free from defamatory matter and does not infringe copyright or any other third party rights, and that those instructing us indemnify us accordingly.
Proofs of work may be submitted for your approval. We shall incur no liability for any errors not corrected by the customer in proofs so submitted. Alterations and additional proofs necessitated thereby shall be charged extra. When style, type or layout is left to the our judgement, changes therefrom made by the customer shall also be charged extra.
Our services are provided solely for the use of our client and that client's own client on whose behalf the work has been commissioned and shall not be used or relied upon by any other third party.
Products are delivered using first class post, fax or email (as appropriate), unless otherwise stated. Where you request an alternative method of delivery, you must meet those costs. Services are provided using reasonable skill and care.
The description and price of goods and services and delivery details will be provided in the confirmation of order and/or invoice despatched with the product or service.
We may require a payment in advance before providing any goods or services. A deposit may be required from any client before any work is carried out. Likewise, if a project is large or deemed to be of significant duration then interim payments may be required. Where we have agreed credit terms for you our invoices are due for payment 10 days from their date. We reserve the right to charge for costs and expenses incurred in recovering late payments, and to charge interest. Any dispute regarding an invoice should be brought to our attention in writing within 3 days of receipt, failing which the invoice will be assumed as accepted.
Where you instruct us to undertake any service, you will be responsible for our costs in providing that service whether or not it proceeds to its conclusion.
We accept no liability for loss or damage (direct, indirect or consequential) including all loss of profit or business arising out of any single claim, event, or series of related claims or events (including claims based on negligence).
GNOVUS will use personal information which we hold about you to provide our services and products to you, for credit control and market research purposes and to inform you about our services and products or events which we believe may be of interest to you.
We may only share your information with staff, clients, or other specialist networks with the sole purpose of completing your order or transaction. Where this is the case we will take reasonable steps to ensure the privacy of your information. Except in the situations listed above or as required or allowed by law or other regulation, we will not pass, disclose, rent or sell your personal information (other than any personal information which is already publicly available) to any third party without your prior consent.
We make every effort to ensure the security of our systems. Unfortunately, no data transference or storage can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we've received it, we cannot ensure or guarantee the security of the information.
We try to ensure that any websites we produce will function correctly on the server they are initially installed on. Due to the large number of possible operating system and browser combinations we cannot guarantee our websites will function correctly on any other system.
In certain circumstances we are required by law to collect evidence of identity from our clients. If you fail to supply any due diligence which we request we will be unable to provide services to you.
If you are unhappy with any aspect of our service, please contact our Head of Client Services. Any complaints will be dealt with sympathetically and we will work with you to reach a satisfactory conclusion.
Our quotes are valid for 15 days. Any advance payments are due immediately, with the remainder due within 15 days (for advertising) or on project completion for any other work. Our costs exclude taxes and any outside costs incurred (for example: travel, photography, stock imagery, delivery and couriers). Where outside costs are incurred, we reserve the right add margins as we see fit.
Our hourly rate is $40.00 p/hr. Any work outside an agreed list of deliverables, in the absence of a quote or due to author's changes is charged at this rate.
We will provide you with estimated timescale for progress and completion of work and will use reasonable endeavours to meet those timescales (as long as you perform your obligations promptly). Any quoted dates or times are our best estimates only and we cannot guarantee that they will be met.
We reserve the right to use any work we produce for the purpose of self-promotion.
We reserve the right to make changes to these terms and conditions from time to time.